Optima Tax Relief Review

Optima Tax Relief Review

Optima Tax Relief is a Delaware company, with operations based in Santa Ana, California and Chandler, AZ. Delaware shows they incorporated in 2010 and California shows they registered in 2011.

Optima offers a large range of tax related services, including tax relief, ID theft protection, tax return preparation.


Optima Tax Relief advertised for years on television with celebrity spokesman Alan Thicke, who recently passed away. Many of us have fond memories of Alan and will miss him. It is worth exploring some of the advertising content delivered by Mr. Thicke and by Optima’s other TV and radio spokesman, however.

In one commercial Optima Tax Relief’s spokesman pitches the “IRS Fresh Start Initiative.” First, the real name is the IRS Fresh Start program. Second, this is ironic marketing because the IRS Fresh Start Program essentially makes it easier for the taxpayer to deal directly with the IRS and bypass a middleman. Optima Tax Relief spokesman goes on to say the IRS is adding “an army of agents” to collect taxes.


On their website, they say they have resolved a billion dollars in tax debt. You read that right, billion with a B. Our back of the napkin math finds this a rather astonishing number and difficult to comprehend let alone verify in any way.

Advertising Fact Check!

This “army of agents” statement is odd because at the time of this commercial the IRS was dealing with decreasing budgets and decreasing levels of collections (*it’s a fact – see the below table of actual IRS data, from the irs.gov). Everybody in the tax relief business knows this, including Optima, so we find this statement in advertising misleading to the consumer. The IRS had sustained continued budget cuts that have resulted in reduced collections. The below numbers have gotten only worse since 2013. Liens filed are down 32% from 2013-2018 and levies issued are down a whopping 55% over this time frame.


We already commented on their marketing being misleading and at odds with actual facts. That being said, they do not mislead customers into believing they can provide over-the-top savings in their advertising jargon or on their website. In fact, Optima Tax Relief has reasonable explanations about tax relief options. What may be said to you on the phone by a sales rep may be a different story. Be wary of overly optimistic statements about tax savings when speaking to any tax relief company over the phone. Make them put everything in writing.


They have a large and qualified staff of both attorneys and Enrolled Agents, and list management staff. We like this.

In addition, their BBB page lists two additional companies that they own or do business as, Tax Relief Partners and Optima Tax Express.

An enrolled agent is a person who has earned the privilege of representing taxpayers before the Internal Revenue Service by either passing a three-part comprehensive IRS test covering individual and business tax returns or through experience as a former IRS employee. Enrolled agent status is the highest credential the IRS awards. Individuals who obtain this elite status must adhere to ethical standards and complete 72 hours of continuing education courses every three years.

Enrolled agents, like attorneys and certified public accountants (CPAs), have unlimited practice rights. This means they are unrestricted as to which taxpayers they can represent, what types of tax matters they can handle, and which IRS offices they can represent clients before.

How Much does Optima Tax Relief Charge?

Optima has a somewhat unique approach to billing. One of their approaches is to charge an upfront discovery fee, say a few hundred to $1000, to find out how much you owe. With that information, they will then present a proposal for work, which could range a lot depending upon the nature of the situation. We don’t just love this approach because it doesn’t take $1000 of work to ask the IRS for your transcripts. It’s a phone call essentially, IRS Form 8821 specifically. You can do it yourself.


Optima Tax Relief is a BBB accredited company with an A rating, which is astonishing considering the number of complaints they have. As of March 2022, Optima Tax Relief complaints at the BBB tallied an astonishing 683.  This is the most we’ve seen in the tax relief field by a large margin. Yes, they are a large firm and do high volume, but this is a lot of unhappy people. Something is wrong with this many complaints.

Screen Shot Optima Tax Relief BBB complaints March 2022

Screen Shot Optima Tax Relief BBB complaints March 2022

In all honesty, this “A Rating” calls into question the credibility of the Southern California Better Business Bureau. When you look at the above screenshot from Optima Tax Relief’s BBB page, you can see that they have a shocking amount of negative customer feedback. They have 683 complaints as of March 2022.  How can the BBB give them an “A”?

Each local BBB branch is run independently, as a franchise. It’s obvious there is A LOT of discretion on the rating system. When we see some companies with zero or just a few complaints compared to a track record like this, but they both have an A rating, we are disappointed with the BBB. That being said, the BBB is still a better resource than sites like Ripoff Report. If you read a bad Optima Tax relief complaint on Ripoff Report, please ignore it and use a better Internet resource.


They were established/registered with the Delaware Secretary of State in 2011. That is only part of the story, as they were in business prior to this as an unsecured liability relief company. That industry got regulated out of existence, for the most part, so Optima transformed the business into a tax relief services company.


The founder of Optima, JESSE E STOCKWELL, also owns a review website called supermoney.com, on which reviews various financial companies and Optima Tax Relief sits at or near the top of the tax relief companies list! Supermoney appears to be a pretty good website on its own, so it strikes us as an unnecessary conflict of interests and of dubious ethics. Optima even has Supermoney as a resource on its own website. Supermoney, in addition to their loose marketing jargon, raises some flags.

Screenshot of California Secretary of State for Supermoney LLC

Screenshot of California Secretary of State for Supermoney LLC


Optima appears to have a great staff and many satisfied customers, but their questionable ethics, misleading marketing strategies, and BBB complaints raise too many red flags for us to be comfortable. We found more damning information that we chose not to disclose. If you want all the dirt, check the Internet but as always take what you find with a grain of salt. If the salt piles up, then it may be worthy of further scrutiny.

  • Large Staff
  • Licensed

  • Advertising
  • Conflicts of Interest
  • Numerous Complaints

4.3 Total Score
Optima Tax Relief's Scorecard

  • Large staff
  • Advertise aggressively on TV and radio
  • Some Notoriety
  • Above average complaints


How to Contact Optima Tax Relief

Call Optima Tax Relief: 800-536-0734
Visit Optima Tax Relief
Visit Optima Tax Relief

Write Your Own Optima Tax Relief Review

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  1. Reply
    heathyh December 5, 2016 at 7:44 pm

    We paid them Optima thousands to help fix our IRS debt. When our case manager left we got another and another and it seemed no one wanted to do the work or even answer our phone calls. Tax filings that were supposed to be done didnt get done to the IRS. We even checked with the IRS who, filed a lien on us by the way. Thanks for that.

    Eventualy Optima got back to us and said they would refund a fraction of our payment even though it was our fault that things didn’t get done. our fault. If you are going to charge thousands do something to earn it.

  2. Reply
    Deb December 15, 2016 at 5:18 pm

    Optima Tax Relief helped me get an
    affordable payment plan to the IRS for my back taxes. All the people I talked to on my tax team were very nice responsive enough. My IRS taxes were a real stress for a long time and the helped me get it under control.

    I’d recommend Optima Tax Relief if you are in deep with the IRS.


  3. Reply
    AGreen December 18, 2016 at 9:03 am

    Optima Tax Relief helped me in a major way. The process took some time but I was informed of what to expect, including any fees, documentation that would be required and the approximate duration of my case before I even signed on for the service. Each step of the process was outlined and I was assigned a rep for each step who walked me through the process with ease. Of course, with any tax related issue where money is owed, there is always anxiety but I must say that towards the end of the process, my rep at the time was a SUPER helpful man named Brandon who answered any questions I had and basically held my hand until completion of the process. Optima saved me almost 75% of what the IRS was asking me to pay. :-)

  4. Reply
    Kevin W December 26, 2016 at 1:39 pm

    I lost 6,500 to these guys and it was my fault. I wanted to believe too good to be true. First they promise things on the phone and when you sign up with them the fine print is no guarantee. They do nothing that you cannot do for yourself. If you qualify, go and get the forms and fill them out. If you need help filling out the forms, walk in to a local accounting office and ask for it. You will spend thousands less and get the same result.

  5. Reply
    Brian H January 3, 2017 at 1:09 pm

    I hired Optima to resolve back filing issues. After paying them almost
    7k I feel they did the absolute minimum! They also did not file all the
    correct forms with the IRS and I now have a lien against me. When I
    started to get letters from the IRS about the lien my calls to Optima
    never got returned. After I contacted the IRS to try to solve the lien I
    called Optima again to let them know how disgusted I was with them. I
    could only reach a CSR and not anyone that would help. After being told
    numerous times that someone would be back in touch with me and never
    did, I was told once again I would get a call from someone in their
    customer satisfaction division. HAha That was two months ago and I am
    still dealing with the IRS to get the lien removed. SAVE YOUR MONEY!!
    They have shown me how bad they really are!

  6. Reply
    Paula S January 13, 2017 at 2:35 pm

    Optima Tax Relief are THIEVES and Liars. They did NOTHING to help me and kept asking for the same paperwork and over and over. Transferring my case to so many different people and promising results and resolution that came in the form of a levy and frozen bank accounts that THEY SWORE would not happen. William S is a fraud and took my $14,995 dollars and basically told me good luck getting it back and they would tie me up in court for 2 years and make me pay all the attorney fees. They have harassed me and dared me to try to get my money back. I am not the only one. OPTIMA WILL SCREW YOU HARD. I am so upset. They are awful and need to be looked at closely. DO NOT USE THEM. THEY ARE FRAUDS!

  7. Reply
    Donald L February 9, 2017 at 4:36 pm

    Save your money and DO NOT let the smooth talking people in the beginning that tell you NO PROBLEM getting your tax problems resolved. After the first couple of calls they will tell you they need certain forms and I was told several times they either did not receive the forms or they received empty envelopes. But when they sent me a form for power of att. they got that back ok. When I asked what did I get for my $5000.00 their reply was .SERVICES PROVIDED: 1. Financial Analysis 2. Established an Installment Agreement for $200 mo. 3. Client saved $33,763 by letting CSEDs expire on 6/16/16 for 2004 and 2005, and partially paying on 2006 before the CSED expires on 5/29/17 I hope this information was helpful and if you have any additional questions or concerns please feel free to contact me at your earliest convenience. When I sent back an e-mail saying that I had been paying an installment agreement for 3 years before they said that no one will return my call now. I have been dealing with this company for a year and all I asked from the beginning was to get a lien removed and was told from day one it would be NO PROBLEM. Well it must have been because I never got it removed until I paid the remainder of taxes owed in full. In their commercials they say “What the IRS doesn’t want you to know” well it’s that if you just call the IRS they will set you up on a payment plan and after a period of time your CSED ( collection statute expiration date) will run out and the IRS stops collecting or that is what they did for me. So as far as I’m concerned I got nothing.

  8. Reply
    Greg February 19, 2017 at 8:42 pm

    THEY WILL SELL YOUR E-MAIL TO THIRD PARTY COMPANIES THAT HAVE NOTHING TO DO WITH TAXES! I sought help with my back taxes with this company because it came up first in the Google search. I then looked further in the search for ways to deal with back taxes and the articles I found outlined exactly what could be done and also warned that the IRS wouldn’t work with you and you might need to contact them to get some of the resolutions to happen i.e. reducing the tax amount, setting up payment options. I did all these things myself and the IRS DID reduce the amount without me asking as well as setting up a payment plan through the government website. I’m not sure what else this company does but they certainly sold my e-mail to a bunch of third-party crap and now my inbox is spammed to death daily! AVOID THIS COMPANY!

  9. Reply
    Gary J. March 2, 2017 at 11:47 am

    Please stay away from this company and any other like it. I paid $4K
    just to tell me that I can send the IRS a monthly payment. I could have
    done that from the start instead of paying Optima Tax Relief to help me
    out. Not only did they take me for my money now I actually owe the IRS
    interest plus penalties. All the things they said they were going to
    stop in order to get me some type of deal with the IRS. Nothing at all,
    now I’m out of money paying them which I could have just paid to the IRS
    and been nearly half way done instead of being ripped off with lies.
    Thanks for nothing!

  10. Reply
    Scotty F March 25, 2017 at 7:56 am

    My experience with Optima Tax Relief is one of deception. I owed over $ 65,000.00. They claim the IRS will agree to settle at a much lower amount, which just isn’t true for most people. It is a very narrow loop hole that will allow you to settle for less. I paid a premium fee for professional tax services and now I owe more than when I started. The IRS did NOT settle for less and all Optima Tax Relief did for me was file my taxes and set up a payment agreement for me. Still accruing interest and penalties. I could have done this all myself for free or paid a tax service/CPA a few hundred dollars, if I had known they were not going to fight for a settlement on my behalf. My personal feeling is that they took advantage of my situation and over charged me for nothing. Now 2 years later I have my home state sending me letters of a Lien for more than $3000.00 for a year that I did not reside or work in this State. After calling and talking to a representative at Optima Tax Relief, she says it might have been too long ago for them to help me with their mistake. Steer clear of this new scam called tax relief. I know that we all feel helpless and over whelmed by our IRS debt troubles. And Optima Tax Relief talks a great game. But you are better off talking with your local tax service/CPA, it’s much cheaper out of pocket. Or just talk to an IRS representative personally, over the phone it’s free. – SF

  11. Reply
    KC April 26, 2017 at 5:57 am

    After much thought, I decided to give Optima a try. At first, they were
    very responsive. I believed that they were working hard FOR me. After a
    few thousand dollars I was presented with a tax resolution that I
    probably could have negotiated myself. I was not happy with this and
    they threw me a $400+ refund and LITERALLY closed the book on me. In the
    military inspector general world I work in, we would call this
    reprisal. I suppose I pissed them off. I was never disrespectful, just
    very matter of fact in what I perceived as mediocre service. Now, the
    Department of Defense wants to know about the tax resolution I received.
    Can you believe after countless emails and calls to my former Optima
    Tax representative/specialist AND Executive Relations/Services person,
    Optima will not respond to a servicemember’s or the DoD’s requests for
    information that is vital for my security clearance, i.e., national
    security!!!. AND, they have pulled the plug on the my client portal
    access so I can’t access anything if I tried (And I tried). Not sure
    what to say at this point, except U.S. Servicemembers BEWARE.

  12. Reply
    Randy R May 9, 2017 at 10:26 am

    Don’t waste your time! Your better off working with the IRS yourself.
    I’ve been dealing with these people for over two years now. There’s
    nothing they did that I couldn’t have done myself. During the first year
    my case manager had everything so screwed up they had to assign a new
    case manager to my case. During that first year there were different
    departments that requested documents regarding my taxes. Each time upon
    their requests I had informed them that the documents were already sent.
    This went on for a year.
    It appears that there’s no communications among the departments because
    they had the information they needed from another department. I can’t
    even begin to explain how many times I had to send the same documents to
    other departments over and over again. My first set of documents I
    sent to them was in the mail containing several years of tax returns
    that were already completed and filed but some how they were misplaced.
    They must have asked me 20 times what my son’s social security number
    was. If they can’t seem to know that after telling them in my emails 20
    times how in the hell are they going to deal with complex tax issues.
    The tax returns that I prepared were already completed and filed. I was
    hoping that Optima Tax would help me in getting the IRS off my back
    until we could work out arrangements to pay them. I had assumed that
    signing power of attorney to them I was off the hook with the harassment from the IRS, none of which was true. I was harassed more by
    the IRS after getting Optima Tax involved. The IRS revenue officers
    were coming to my house. not just once but several times.
    Optima Tax had sent the wrong power of attorney forms according the
    Revenue Officer and at one time they forgot to sign it which made it
    They claim when you first sign up with them that the IRS would not
    harass you any longer. They also claim that you would not see any liens
    while they were dealing with the IRS. Another false claim is that they
    would reduce your tax liability… NONE OF THIS IS TRUE! After two years
    of working with Optima Tax I now have tax liens and my tax liability is
    no different then it was two years ago. We are now in the so called
    “Fresh start program” This is the stage where they try and reduce your
    tax liability and that department wants the same documents that were
    sent several times in the course of two years. “WHAT A JOKE”. The Fresh
    Start department told me it’s going to take another 9 months working
    with the IRS in trying to reduce my tax liability. They didn’t seem to
    optimistic in accomplishing reducing my debt with the IRS.
    We did finally agree to payment arrangements, however the Revenue
    officer told me I could have made arrangements with the IRS directly
    saving thousands I paid to Optima Tax.
    At this point I’ve had enough!…I’m done with these people.
    Your better off not dealing with these so called Tax relief companies.
    The IRS will work with you saving you thousand of dollars from these tax
    relief companies that are just trying to rip you off and lie.
    My attorney is now involved.

  13. Reply
    Yavette P May 18, 2017 at 9:26 am

    Worked with me on payments. Kept in contact with me on updates. filed all back taxes. Answered all my questions and concerns. AAA

  14. Reply
    Mark Bee June 5, 2017 at 2:57 pm

    I was feeling trapped and like there was no hope for me to get out from under my tax debt . I saw a commercial for Optima Tax and decided to give them a call. From my initial phone interview I felt a sense of relief. They worked with me to come up with a payment plan for their services. Each step of the process was handled by a different person who specialized in that area. All the employees I worked with treated me with kindness and professionalism. Each step was explained to me in a way which I could understand. My case has been settled and I could not be more happy with the result. I feel I have gotten a new lease on life .

  15. Reply
    Della July 3, 2017 at 7:54 am

    It took almost 2 years to resolve my issue, but Optima staff made it easy, and was the voice of reason thru it all, they were great. I have settled for about 94% of what I owed, and am definitely relieved. Thanks again guys! Well done.

  16. Reply
    The Mac July 4, 2017 at 8:17 am

    I started with Optima Tax to resolve a tax issue in October 2016. They
    were very professional and handled everything quickly. I was promised
    that I would receive updates about my case and would not have
    inexplicable delays (I expressed a concern about this possibility at the
    beginning). However,…

    once it came time to refile my taxes
    and account for the income that was disputed with the IRS, things came
    to a standstill. It has been over 2 months and I am still waiting for
    this to be refiled. When I contact optima, I am not given an explanation
    for the delay. I have been e-mailing the tax preparer for weeks, and
    each time he says “I’ll have it done by Monday” or “I’ll have it done by
    Friday” and it never happens. Last time, he said “they just need to
    know one more thing” and proceeded to ask me a question he had already
    asked me a month before, which my case manager admitted I had already
    answered long ago. I called the case manager last week to express my
    concerns and she said that I would hear back from them on Monday, which
    also did not happen. I am soon to have a raise, which will affect my
    income and the amount I may have to pay to the IRS, and thus because of
    the delays I may be financially impacted. I paid Optima in full for
    their services and they have not delivered.

  17. Reply
    Jon C. July 13, 2017 at 1:25 pm

    This company charged me 3000.00 to literally file my taxes and got me not sort of settlement or reduction in what I owed the IRS like they claim to do for all of their customers. Do not waste your money with them and I will be filing a complaint with the BBB and making sure everyone I am linked to on social media knows what a scam this so called business is.

  18. Reply
    Lesa L. August 4, 2017 at 7:03 am

    I believe that consumers should be made aware that they could very well being paying for a service that they may never receive, given a bunch of excuses (or the ‘run-around’), and then told that there is a no refund policy!

    Optima Tax services were hired to assist me with a previous year’s tax issue. However after receiving letters from the IRS threatening to garnish my wages & placing a lien on my property I realized Optima had not been working on my case. At that time I also found out they (Optima) could not help me since I had not filed the current years taxes & had instead filed for a tax extension. Optima told me that with the extension I was “not in compliance therefore they could not resolve my issue”. As a result of what had taken place with Optima & the urgency of my situation I ended up working directly with the IRS who actually confirmed that I was considered (tax) compliant. I have resolved my tax issue on my own through working directly with the IRS however I regret paying Optima a total of $2,000.00 for quite frankly nothing at all.

  19. Reply
    W Anderson September 3, 2017 at 8:28 am

    OTR was helpful in helping me set a payment plan on an IRS debt, 11 years
    in the making. It’s my obligation. However, I could never seem to get
    agreeable terms that allowed me to pay the debt. With the hel of OTR and
    some dedication and sacrifices on my end, I’m now paying this debt.
    Thanks for your time and attention OTR.

  20. Reply
    Monica T. September 13, 2017 at 12:18 pm

    I signed up with Optima Tax Relief in Feb.-March of 2017. My sister had
    passed, and being the only sibling, I received her pension. Well I was
    hit heavy by IRS and turned to Optima for help. Phase 1 cost me about
    $1000. Phase 2 cost me $5,900.00. They did nothing for me. Set up a
    payment plan that IRS was already in the process of doing. After
    complaining I was told, they would refund me $750.00. But I can’t go to
    court, I would have to let it all go. Be careful of them. I read the
    reviews and I am really disappointed with the services provided, or lack

  21. Reply
    Golden Cate Custom Cabinets October 3, 2017 at 1:05 pm

    My wife is a partner in a home healthcare company and they fell behind on taxes. Her partner ended up hiring Optima and was that turned out a mistake. Money was already tight but Optima kept wanting money. Finally I decided to intercede and found them a different company [Larson Tax Relief] to help out and they ended up getting the job done for half of what Optima wanted. Being in business in CA is hard enough. Maybe it’s because Optima is in CA they have to charge so much. I don’t know.

  22. Reply
    Ivan October 24, 2017 at 9:52 am

    Optima Tax Relief was very helpful for me took allot of my shoulders.
    Received a better out come then I was expecting. Lowered what the IRS
    originally wanted me to pay by $600.00 a month. Now I can breath!!

  23. Reply
    Wff November 6, 2017 at 9:42 am

    Watch out for these guys. I paid Optima Tax Relief over $13,000 to file our taxes and negotiate
    with the IRS to settle taxes owed. It has been months and nothing has
    happened other than our taxes being filed. I was told by Optima Tax we
    would not get a lien placed on us while they were negotiating. This
    ended up not…

    being true. We did get a lien causing a
    sale of two of our properties to be cancelled because of the lien. I
    attempted to cancel my account with Optima Tax and this took over two
    weeks to get done. I also asked for a refund because all that has been
    done was the filing of tax returns. Optima tax does not share with me
    the cost of things to be done so I did some basic math and used the
    amount of $500 for each tax return filed which means they charged $3,000
    and then I was willing to add another $2,000 for miscellaneous. That is
    $5000 of the $13,000 paid. Optima Tax said they would cancel my account
    and send me $3,400. I asked Optima Tax for a breakdown of the current
    charges and they said we don’t keep track of the time or money being
    charged. This makes no sense. How is a client able to know what is going
    on or being charged without a breakdown or statement?
    This company does not allow their
    clients to speak to an actual CPA or Tax attorney. You are only allowed
    to be in contact with a case worker.

  24. Reply
    Sabrina December 4, 2017 at 4:06 pm

    I don’t know how Optima stay in business. From the first things I was promised to the pace to the lack of communication to the mounting cost. Unreal. Don’t believe their commercials people.

  25. Reply
    Brie February 12, 2018 at 7:39 pm

    For all the advertising promises the company makes, I don’t feel that I got amazing service from Optima. For starters, my case manager was a different person each time there was contact. I never could figure out why they kept getting reassigned, whether it’s just that the company has a high turnover rate or that they bounce customers around as a business practice. My tax service (which was a pretty penny, by the way—seemingly illogical for customers who are coming to them because they can’t pay their tax debt) was supposed to include one free tax filing. I had to fight for that and was told that it would be $300, so I had to remind several people that it was included. I didn’t get charged for it, but I felt like I had to beg them to file my taxes (months later). I had a phone call appointment with the tax preparer that never happened—at least once or twice. When he finally called, I believe it was an hour or two after the scheduled time. Then they accused me of not returning his calls! When they needed info from me, however, it was always urgent. Several times I called or emailed them and never heard back at all. Most of the time I wasn’t even sure which person to ask for since I was dealing with a new person each time! Overall, I suppose my resolution was satisfactory. You always hear “testimonials” of customers who say that their tax debt was reduced or a settlement was reached…none of that happened for me. As long as I don’t make much more money in the next few years, I won’t have to pay it all. Regardless, in the end it was something I couldn’t have achieved on my own. But as for the actual service and functionality of the company, I can’t help but feel that it is severely lacking in professionalism. The right hand doesn’t know what the left hand is doing…and it left me questioning whether anyone there knows what they’re doing—and with a bigger hole in my pocket to show for it.

  26. Reply
    Go UMich May 6, 2018 at 8:35 am

    I signed up with Optima to resolve a tax debt that was very large. The company made me sign a contract with them and pay money and make them my power of attorney. Whenever I couldn’t pay my case was supposedly on hold. After I paid they would collect more information and schedule the next payment…. Nothing was done. The IRS filed a federal tax lien against me and sent letters to my employer. After I contacted the IRS they informed me that the only thing Optima did was file the POA. I had to have the company revoke the POA in order for the IRS to give me information on my own case. They didn’t file anything regarding my tax issues. I have been going thru pure he’ll ever since. Eventually Optima Tax Relief has reached out to me and agreed to send me $1500 of the $1800 that I requested.

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