Community Tax Review

Community Tax Review

Community Tax is a tax relief and tax services company based in Chicago, IL. Community Tax also conducts business under the Assumed Entity names: National Tax Relief, 1800 IRS PROS, and Community Tax Relief.

Services listed are accounting, tax resolution, tax preparation, bookkeeping, and other tax debt related services. They also offer “monitoring programs,” but those appear to be marketing tools. We call them marketing tools because of Community Tax’s pseudo-legal marketing speak: “CTAX IRS Monitoring Service is the 3rd Phase of CTAX’s path to taxation security through IRS Liability Prevention.” This is the first time we’ve ever encountered the terms “taxation security” and “Liability Prevention.” For the record, we dislike invented terminology just like we dislike Fake News.

Advertising

Community Tax advertises on TV, Radio, and the Internet. Some of their commercials are direct and honest. “Do you have tax problems? Please call us today…” Some commercials describe “new government programs designed to help with taxes.”  Yes, the IRS recently created a program called the Fresh Start Program, but that is only on program, not multiple programs. Furthermore,  Fresh Start Program was designed to make it easier for the taxpayer to deal directly with the IRS and bypass a middle man like Community Tax and other tax relief companies. Therefore we find this advertising disingenuous and potentially misleading.

Honesty

Community Tax’s website gives accurate descriptions of basic tax information. Unfortunately, the first debt resolution service they list is the Offer in Compromise (OIC). This is a red flag because very few people actually qualify for an Offer in Compromise: (OIC) with the IRS.

We’re suspicious about some of the claims they make regarding how many client debts they’ve resolved. They claim they have helped over 39,000 clients. That would average more than 480 new clients a month from day one. If they are doing these numbers then we would expect to see ten times the staff listed on the website.

On their website they claim they’ve resolved $240,513,992 in debts. This would be $6167 per client. Did they save each client this amount or is that the average each client owed?  For June they claim 873 Hardship Proposals and 1017 Installment Agreements established. We do not understand how they could do that volume based on the number of clients they claim. They would need closer to 100,000 clients to make these numbers reconcile. As they change the website content frequently, the numbers may have changed since this writing but we’ve been watching for a long time and the math always lands is a strange place.

Transparency

Community Tax show a large number of Tax Resolution Practitioners on it’s website, as well as ownership and some management staff. They do not mention any of their sales staff, which must be extensive, if they are doing the volume of work they claim. We would like to see the front line staff listed because no one should be giving tax advice if they are not licensed.

Accredited

Community Tax is a BBB accredited company with an A+ rating. They were BBB accredited March 1, 2015 and already have 39 complaints, as of May 2018. This seems like a lot in a relatively short period of time, depending upon their client volume. They are also members of the Illinois CPA Society and the NATP (National Association of Tax Practitioners).

Screenshot of Community Tax's BBB complaints, May 2018

Screenshot of Community Tax’s BBB complaints, May 2018.

Established

Community tax was founded in 2010.

Ethics

Two of the four co-founders are attorneys, so we are going to extend them professional courtesy and assume they do honest work. Overall, they have an above average reputation on the Internet. We do not see large numbers of complaints against them based on the volume of work they claim.

We would like to see some kind of service guarantee, but we would rather see a company do excellent work, even if there marketing is a little questionable. They appear to do good work.


PROS:
  • Established
  • Reputable
  • Licensed

CONS:
  • No guarantee listed
  • An emphasis on savings
  • Conflicting and unverifiable numbers on website
  • Not transparent about their front line tax relief analysts’ credentials



7.8 Total Score
Community Tax's Scorecard

  • Large Staff
  • Some Weekend Hours
  • Tax Monitoring

Honesty
6.1
Transparency
8.5
Accredited
9
Established
8
Ethical
7.5

Conclusion

Community tax appears to have a large and well qualified staff that actually interfaces with the IRS. We see little evidence that they do not do excellent work. However, don’t hire them because you think they are going to make your taxes go away. They, like all tax professionals, play by the exact same rules, the IRS’s rules. Unless your you have less assets and income than taxed owed you are not getting off easy by paying “pennies on the dollar” to the IRS.

How to Contact Community Tax

Call Call Community Tax: 800-444-0622
Visit Community Tax
Visit Community Tax

Want us to recommend a tax relief firm to you?

Email us a little about your tax situation and we’ll point you in a great direction.

Our email: [email protected]

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19 Comments
  1. Reply
    Snowranger December 15, 2016 at 6:48 pm

    We owed a lot of taxes, almost $60000 and hired Community.e were told by Community Tax that they can decrease our tax debt by almost half by getting rid of the interest and penalties and negotiating a monthly payment we can afford. Eight months and $5500 later, they were able negotiate our monthly payment to $320/mo. but we still owed $58K. When I asked why they did not decrease the balance as promised, we were told this: ”The IRS have essentially 10 years to collect on taxes after you have filed them. Due to this fact…..my wife and I would never pay the full $58K because the previous tax years will have expired before 2026.” So, because we filed 2004-2006 taxes late, they will expire in 2018 & 2019, which will take away from the balance since the IRS can no longer legally collect those years. This is all good to know, but what is the point of paying this company over $5K to ”lower” my IRS debt when they are not lowering anything.

  2. Reply
    Steve Perry December 19, 2016 at 7:46 pm

    As good a company as you’ll find in the U.S. they tell the truth..they promise nothing and deliver everything…kept me informed weekly…treated me like I was their only client and Im in Arizona…I could not recommend Jennifer and her team enough…If you want clarity and have the IRS hanging over your head….Ask for Jenn’s team…then relax and let her do her job…Maybe mine was a 1 in a million….to me?..It doesn’t matter…Jenn is a pro’s pro…..I definitely made the right choice in representing me…..one of the best investments of my life ….Community Tax….None Better Steve *****

  3. Reply
    Marti December 26, 2016 at 1:23 pm

    My husband was really behind on taxes with his business and wasn’t dealing with it. I didn’t know for a long time, until we got some mail at the house from the IRS. At that point we decided to get some outside help. It’s been a pretty long year but the business is doing well and we finally got an arrangement with the IRS, so we can sleep at night. Community Tax helped us through this incredibly stressful process.

  4. Reply
    Ricardo Remache January 4, 2017 at 9:19 pm

    I paid over $11.000 for the services that was not done what I expected, for a $6.000 state tax debt, I paid over $12.000 they did nothing, For a federal debt of $17.000 I end up paying over $30.000, They only made a payment plan,

  5. Reply
    John M. March 2, 2017 at 12:36 pm

    Luckily we didn’t have to employ Community Tax for IRS debt problems but instead have used them for preparing and filing our tax returns. They do a great job and have excellent communication. We will continue to use them for our taxes.

  6. Reply
    Pat Meg March 6, 2017 at 8:03 pm

    They filed my taxes this year and it was a way better experience than last year. They were worth the extra cost over Turbo Tax. They even found that I left money on the table last year with that stupid program. Very happy with their tax preparation.

  7. Reply
    M Jonny April 6, 2017 at 6:36 pm

    Count me at a loyal customer going forward. They got my taxes filed way quicker than the company I’ve used in the past. I think they really know their stuff and have a good system and good communication. I’ll be back next year!

  8. Reply
    KatZee April 17, 2017 at 11:32 am

    Staff is very professional and helpful.

  9. Reply
    Dennis "Cue" April 20, 2017 at 9:43 am

    Kathleen ********* is not just a person whom prepares taxes, but
    actually cares. I call her my angel. She has spent the time with me to
    calm my tension and worry. She would be a model to train others.

  10. Reply
    Melissa Lisa May 19, 2017 at 12:59 pm

    Community Tax representatives have been very patient and understanding
    about my tax needs. The staff is polite and sensitive to getting my
    taxes resolved. I definitely recommend them.

  11. Reply
    Randy M. July 2, 2017 at 8:26 am

    I had more than $50,000 in back taxes owed because of how 9/11 affected
    my business and decisions I had to make to keep employees being paid. In
    a short amount of time (most of it waiting on IRS time requirements) my
    situation was put on uncollectable and eventually the debt was wiped
    clean. Today, I am back paying taxes on a regular basis. I can’t thank
    Community Tax enough for their help, guidance, and reduction of pain and
    anxiety in my life.

  12. Reply
    Lisa S July 7, 2017 at 6:42 am

    Community Tax helped my resolve 5 years of unfiled taxes. I got the
    paper work together and Community Tax took care of the rest. I was
    beyond terrified and Community tax kept me informed and updated all
    along the way. Community Tax gave me a piece of mind during the whole
    process. With no reservation I would and do recommend Community Tax to
    anyone who needs them. Thank you all at Community Tax.

  13. Reply
    DJ Jonny October 3, 2017 at 2:39 pm

    They really helped me catch up on my taxes. I had two years of missing tax returns for me and business and they caught me up and made sure the IRS didn’t come down on me.

  14. Reply
    Tom Williams November 2, 2017 at 8:59 am

    While everything about community tax isn’t perfect, the way that Kathleen was able to pull my taxes together after several others could not was fantastic !! Thanks so very much Kathleen!

  15. Reply
    Adrienne March 14, 2018 at 8:48 am

    I’m still pissed at Community tax even though they gave me a partial refund. I hired them to get a payment plan with the MA and the irs and instead I got a levy on my banks account. No returned phone call from Eric and I repeated Called and emailed with no responses. They kept saying It takes time. I then had to hire another someone else to help me with my payment plan. I paid community taxes 9,700 dollars to help me get a payment plan! and got nada. ~Adrienne

  16. Reply
    Kim L April 2, 2018 at 8:05 am

    After a stressful three years of working with Community Tax I was granted a phone call stating that they had successfully obtained a “Non-collect Status” that would last from one to three years. Are you kidding me? All this time and the fees I paid and that was my resolution?!?! I still owe back taxes in the same amount, have a lien on my record and that’s it, I’m supposed to be happy?!?!? I AM NOT…. The only thing that I can say is that the gentleman that called me with the “good news” Michael there was very nice. However, I AM NOT A HAPPY CUSTOMER.

  17. Reply
    W. Baker-Morris May 9, 2018 at 6:53 am

    I recently spoke with a case analyst, Chris, from Community Tax. I heard an and called to inquire. Well, I was expecting that someone would press me for spending money on a service of assisting me with my tax issue but quite the opposite. We spoke about my situation and he left me with valuable tax information and informed me of the different options I could take without depleting my financial resources. I couldn’t believe it! He didn’t try to sell me a tax program but instead he helped me understand where I stood with the IRS and offered his services if I decided I needed him in the future. And of course, that is what I will do. Thank you! Mrs. W. Baker-Morris.

  18. Reply
    Bobbi D June 4, 2018 at 7:43 am

    I was very pleased with the services I received at Community Tax Service, they were fast and accrete. Community Tax Service was very fordable for my budget. Thank you Community Tax Service.

  19. Reply
    jsteven June 25, 2018 at 10:00 am

    Even though my tax situation was not complicated enough for Community Tax to take on, I very much appreciate Chris taking the time to give me advice as to how I might handle the situation. I will recommend Community Tax for that reason.

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